Shipping & Returns

Shipping Policy

We use Fan Courier as a courier for Romania and POST service as a courier worldwide.

Any delivery date we offer is estimated and we do not take responsibility for damage or costs caused by delay due to the courier. A delivery in Romania usually takes between 2-4 days from the moment the package is shipped.

If you want our products or services and you are not based in Romania please write to us at arhifab@gmail.ro for a quote on shipping.

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Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

Return & Exchange Policy

If you are not 100% satisfied with the product or service that we provide you can return it within 14 days from receiving the said product or service. Your money will be returned by ARHIFAB DESIGN (arhifab.ro) within 14 days from the return.

In case you want to return a product please send us a request for return of the product or products via email at hello@instance.ro. You will have to bear the cost for shipping the returned product.

Return of the money will be done via bank transfer, based on the information provided in the return email (account number, bank in which the account is held and the account holder name).

When returning a product, you have the obligation the return the product without any kind of damage, in the original quality and quantity, in the  box you received it. By product we mean the lamp or furniture, its box and any product presentation leaflet included. In the return shipment you will have to include a return letter that must include the account number, bank in which the account is held and the account holder name.

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